Student Services

Student Services is the classic comprehensive text for graduate students in student affairs, written by top scholars and practitioners in the field. Accessible and theoretically grounded, this book reflects the realities of contemporary practice in student affairs. This new sixth edition has been updated throughout to align with current scholarship, and expanded with four new chapters on student development, crisis management, programming, and applications. Twenty new authors join the roster of expert contributors, bringing new perspective on critical issues such as ethical standards, campus culture, psychosocial development, student retention, assessment and evaluation, and much more. End-of-chapter questions help reinforce the material presented, and unique coverage of critical theoretical perspectives, counseling and helping skills, advising, leadership, environmental theories, and other useful topics make this book a foundational resource for those preparing for a student affairs career.

The student affairs staff has the responsibility for a vast array of services and support roles for students on every type of campus. This book provides a thorough overview of the field's many facets, with invaluable real-world insight from leading practitioners.

• Understand the theoretical bases of development, learning, identity, and change
• Delve into the organizational frameworks vital to any institution
• Learn the historical context of higher education and the student affairs role
• Master essential competencies including professionalism, supervision, crisis management, and more

As colleges and universities offer more and more services to an increasingly diverse student population, the responsibility for these programs falls to student affairs educators. The role requires a broad skill set, and conceptual grounding in a number of disciplines.Student Services provides the most complete overview of the foundations, philosophies, ethics, and theories that guide today's student affairs professional.

The Editors

JOHN H. SCHUH is distinguished professor emeritus of Educational Leadership and Policy Studies at Iowa State University and currently director of the Emerging Leaders Academy at Iowa State. Schuh is the author,coauthor, or editor of over 275 publications, includingStudent Services, Fifth Edition (Jossey-Bass, 2011),Assessment Methods for Student Affairs (Jossey-Bass, 2009), andStudent Success in College (Jossey-Bass, 2005). He was coeditor of theNew Directions for Student Services series for 20 years.

SUSAN R. JONES is a professor and program chair in the Higher Education and Student Affairs Program at Ohio State University. Jones is the author, coauthor, or editor of over 45 publications, includingIdentity Development of College Students: Advancing Frameworks for Multiple Dimensions of Identity (Jossey-Bass, 2013),Negotiating the Complexities of Qualitative Research: Fundamental Elements and Issues, Second Edition (Routledge, 2014), andStudent Services, Fifth Edition (Jossey-Bass, 2011). She is currently coeditor of theNew Directions for Student Services series.

VASTI TORRES is a professor in the College of Education at the University of South Florida. She has authored or coauthored four books, includingIdentity Development of Diverse Populations: Implications for Teaching and Administration in Higher Education (Jossey-Bass, 2003) and over 62 other publications.

About the Authors ix

Preface xxvi

Part One: Historical CONTEXT1

1 Historical Overview of American Higher Education 3
John R. Thelin and Marybeth Gasman

2 The History of Student Affairs 20
Robert Schwartz and Dafina-Lazarus Stewart

3 Philosophies and Values 39
Robert D. Reason and Ellen M. Broido

Part Two: Professional Context 56

4 Institutional Identity and Campus Culture 58
Kristen A. Renn and Lori D. Patton

5 Campus Climate and Diversity 73
Kimberly A. Griffin

6 What Is Ethical Professional Practice? 89
Sue A. Saunders and Christine M. Wilson

7 Legal Foundations and Issues 107
Thomas Miller

Part Three: Theoretical Bases of the Profession 121

8 The Nature and Uses of Theory 137
Susan R. Jones and Elisa S. Abes

9 Holistic Development 153
Marcia Baxter Magolda and Kari B. Taylor

10 Cognitive Development 169
Patricia M. King

11 Psychosocial and Identity Development 185
Vasti Torres and Brian L. McGowan

12 Critical Theoretical Perspectives 205
Ebelia Hernández

13 Organization Theory and Change 220
Adrianna Kezar

14 Environmental Theories 236
Samuel D. Museus

15 Student Retention and Institutional Success 252
Amy S. Hirschy

Part Four: Organizational Aspects of Professional Practice 268

16 Framing Student Affairs Practice 270
Kathleen Manning, Jillian Kinzie, and John H. Schuh

17 Organizational Structures and Functions 288
Maureen E. Wilson

18 Strategic Planning and Finance in Student Affairs 308
Brian A. Burt and John H. Schuh

19 Assessment and Evaluation 327
Ann M. Gansemer-Topf and Lance C. Kennedy-Phillips

20 Left Behind: How the Profession of Student Affairs Is Underprepared to Meet Students Where They (Digitally) Are 344
Jeffrey Rokkum and Reynol Junco

21 Academic and Student Affairs Partnerships 359
Elizabeth J. Whitt

Part Five: Essential Competencies 375

22 Professionalism 377
Jan Arminio and Anna M. Ortiz

23 Multicultural Competence and Change on Campus 392
Raechele L. Pope and John A. Mueller

24 Leadership 408
John P. Dugan and Laura Osteen

25 Staffing and Supervision 423
Joan B. Hirt, Tara E. Frank, and Patricia A. Perillo

26 Teaching and Facilitation 437
Stephen John Quaye

27 Counseling and Helping Skills 452
Amy L. Reynolds

28 Advising Student Organizations 466
Norbert W. Dunkel and Nancy E. Chrystal-Green

29 Crisis Management 484
Mahauganee D. Shaw and Larry D. Roper

30 Designing Programs for Engaging Difference 499
Sherry Watt, Cindy Ann Kilgo, and Wayne Jacobson

31 Applying Theories and Research to Practice 514
Florence A. Hamrick and Jillian Kinzie

Part Six: The Future 531

32 Evolving Roles and Competencies: Professional Development Reconsidered 532
Peter Magolda and Jill Ellen Carnaghi (with contributions from Aleidra Allen and Hoa Bui)

33 Shaping the Future 550
Susan R. Jones, John H. Schuh, and Vasti Torres

Name Index 567

Subject Index 579